Privacy Policy

1. Information we collect

When you submit an inquiry, we may collect:

• Your name and email address.
• Your current country.
• Your WhatsApp number or phone number, if you choose to provide it.
• The main concern or support you describe in your message.
• Your acknowledgement that the inquiry form is not emergency medical advice.

We may also receive basic technical and usage information, such as pages visited, approximate device or browser information, and interaction events through analytics and measurement tools used on this website.

2. How we use information

We use the information we collect to:

• Review and respond to your inquiry.
• Contact you to understand your needs and discuss possible next steps.
• Coordinate requested concierge, hospital, specialist, translation, or follow-up support.
• Improve the website, its content, and the inquiry experience.
• Maintain website security and prevent misuse.

We do not use the inquiry form to provide a diagnosis or emergency medical advice.

3. When we share information

We may share relevant information with service providers or healthcare professionals when this is needed to respond to your request or coordinate support. We aim to share only the information needed for that purpose and, where appropriate, will discuss the proposed sharing with you first.

We may also use technology providers that process information on our behalf, including Google services used to receive and organize inquiries, Google Analytics, and Meta measurement tools. These providers may process information according to their own privacy terms.

4. Cookies and analytics

This website uses analytics and advertising measurement technologies, including Google Analytics and Meta Pixel, to understand website traffic and measure interactions such as inquiry submissions. These technologies may use cookies or similar identifiers.

You can manage cookies through your browser settings and, where available, through the controls provided by those third-party services. Disabling cookies may affect some website functionality or measurement.

5. Retention and security

We keep inquiry information only for as long as reasonably needed to respond to the request, provide or coordinate support, maintain business records, resolve disputes, and meet applicable legal or operational requirements.

We use reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your choices and privacy questions

You may choose not to provide optional information, such as a WhatsApp or phone number. You may also ask us to review, correct, or delete information you previously submitted, subject to applicable requirements and legitimate recordkeeping needs.

To ask a privacy question or make a request, please use our inquiry form and mention “Privacy” in your message. We will review the request and contact you using the details provided.

7. Children’s privacy

This website is intended for adults and is not directed to children. Please do not submit a child’s personal information unless you are their parent or authorized guardian and are permitted to do so.

8. Changes to this policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.